keep up the good work.. we’ll be there!
Cebu Pacific discriminates against special children?
Here’s the gist of the story. On a trip from Hong Kong to Manila, Cebu Pacific’s flight attendants asked Marites Alcantara and her son suffering from Global Developmental Delay to deplane. According to the mother, the cabin crew informed her that it’s against company policy to allow two or more special children to be on the same flight.
Anyway, Mrs. Alcantara insisted otherwise and when they got back to Manila, she considered filing charges of discrimination against the airline.
I think this news report will tell a better story:
According to Cebu Pacific regarding the incident,
“Cebu Pacific has no policy that discriminates against persons with special needs. The attempt to offload a passenger with developmental disability on a Dec. 23 flight from Hong Kong to Manila was a result of the cabin crew’s misinterpretation of government regulations designed to assure the safety of passengers.”
Ok first of all, offering a free ticket to settle this incident with the mother? Gee, how cheap can you get Lance.
Don’t put all the blame on the cabin crew Cebu Pacific. They and their training are your responsibility. And where did they get the no two special children can be on the same flight rule? Who gets to choose which kid can’t board then?
I hope this incident will teach Cebu Pacific a lesson in humility in treating passengers. I know a lot of stories where flight attendants of Cebu Pacific aren’t as courteous as they should be. Cheap tickets should not be a reason not to expect good service from any airline.
UPDATE: According to Cebu Pacific Air, it’s all just a misinterpretation of an aviation safety rule:
“There was a misinterpretation of an aviation safety rule which says there is a limit on the number of mental patients on a flight. This is in place so that in case of an emergency, the flight crew can evacuate passengers quickly,” said Cebu Pacific vice-president for marketing Candice Iyog. [Inquirer]
So I guess that clears things up but come on… free tickets as an apology?
You might also be interested in:
- No more free baggage allowance from Cebu Pacific
- SEAIR adds Cebu and Davao to destination
- Missing Cebu
- The Crumpler Hillman Hunter Special CNY Edition
Filed under: Grrrrr
global developmental delay , calvs. :]
ooopss… thanks doc!
This was a really sad incident. And I can’t help but feel that there was no real apology done. They don’t look sorry over the incident.
SusMaria! Ganyan ka arogante yet cheap ang Cebu Pathetic na yan (so sorry they use Cebu in their name).
Kahit ako nabiktima na rin ng arrogance ng staff nila. At kasinungalingan, at kayabangan, at pangmamata. Di porke’t sumakay kami sa airline niyo, kasing cheap niyo na kami.
The crew and personnel of Ceb Pac should be taught customer service, and the importance of customer, because literally, they do not have customer service. Try calling their customer service hotline for one proof.
Masyado silang pa-importante. Akala nila sila lang airline sa Pilipinas.
Customers/Passengers are not asking much. Tamang galang at courtesy lang na they deserve.