Zalora online shopping fail
I’m not writing this to discourage you from shopping at Zalora, one of the largest e-commerce site in the country. I’m just here to share you Zalora’s shortcomings my wife has experienced when she shopped there.
Late August we were awarded with a one-time P3k Zalora gift voucher and I told Tia to use it to do some early Christmas shopping online. She was able to buy a few items without any problems. Thanks Zalora!
After a week, her orders arrived. I don’t know if 1 week is typical since at the site, the items are said to reach your door in 1-2 days. Be wary about this if you have a tight deadline on your orders.
When she got her orders, it was missing one item with a note saying that the item is pending. Hmmm, why wasn’t she informed beforehand that they won’t be able to supply that particular item so she can immediately change it? And aren’t their stocks in-sync with the website?
Item description is Nautical Printed Button Shirt (P1,139), no brand whatsoever and can’t be found on the site already. By the way Zalora, if you’re reading this, it would be nice to have a history of purchases in the user’s account for easy backtracking or reordering.
So Tia called Zalora (live chat seems to be non-existent) to follow up on the missing item. They told her that it’s a foreign item which still has to be sourced abroad (Malaysia in this case) and will take 1 to 2 weeks to arrive. No sweat since we don’t need the item right away. This was early September.
Weeks passed by, Tia almost forgot about it and she called them again (early mid-October). Upon checking, she was told that the item is already out-of-stock. When asked for explanation, they told her that it something went wrong with Customs so it’s now considered as out of stock.
So what was Tia’s option? They asked if she would like to wait again (probably to place another order abroad) or give her store credits for the item. Tia chose to have them credit it back but until now, two weeks have passed, there’s no word from Zalora. There’s no provision for credits in the her account page so I’m guessing they’ll send her a coupon code for it. But nada so far.
Anyway, that’s it. Zalora is a nice conventional online shopping site if things go well but if not, you’ll see their shortcomings. The staff seemed to be still a bit incompetent in explaining things. They’re also poor in doing follow-ups when they’re at fault. Oh and the Live Chat button seems to be for display purposes only.
Filed under: Grrrrr
My wife do shopping with zalora and luckily where not having problem with them so far… However, if one time something went wrong with Zalora, we now expecting that would be done, from your experience…
Zalora delivers sub-standard goods. My pair of flats tore from its sole within 2 hours of wear. Don’t buy from them!
I’m leaving this message to let the customer service dept of Zalora know that I’m not happy with how their customer service deal with my order.
I ordered a pair of sandals which are on sale and paid on Jan 29 2013. They say it should be delivered within a week(outside Metro Manila). It has been 10 days and I have yet to receive my order. I would understand if there was some delay on the shipment or delivery, but what frustrates me was not knowing the status of my order. I’ve been emailing customer service but not getting any reply whatsoever. This is so zero customer service. I will not shop with you again and will never recommend your shopping site. I’m working in a customer service dept of a U.S based Company and this is not how we treat our customers.
Thanks for this blog. I am now thinking if I should TRY buying stuff from their site :)
try multiply, ebay & sulit. You can get in touch directly with the sellers + 100% legit.
delivery was fast , but to have it exchanged takes SO long. they say you’ll receive your new item ”within 5-7 days……..after quality inspection approves of exchange”. what they don’t say is it takes them ALMOST A WEEK to pick up the item from your house and SOME MORE DAYS to inspect item if okay to exchange, AND ANOTHER 5-7 DAYS to deliver. that’s ALMOST TWO WEEKS LONG. imagine if it was the wrong size again.. you’ll have to through it again. no wonder you/THEY have 30 days to return/exchange. and worse is, they don’t update you with anything unless you call them. and my dress was poorly stitched. why sell low class items? lesson learned. NEVER AGAIN ZALORAP PH. wish they add how to cancel account in their FAQs.
I just recently started shopping with and never had a a problem so far,I think I should be cautious after reading this…..
oh my gawd…i juz order from dem, & hope no problem will arise. i’m here in bohol so i would be expecting my order will come late…my only doubt is the sizes of der shoes
oh my gawd…i juz order from dem, & hope no problem will arise. i’m here in bohol so i would be expecting my order will come late…my only doubt is the sizes of der shoes if its standard.
I received my order and was quite disappointed. the products seem to be of no good quality. I think I will take a pause from shopping at zalora..